1. Product Quality and Testing

All devices and equipment (individually or collectively referred to as "Product(s)") supplied as part of the Call2Prayer Advance Automation Solution undergo a standardized automatic testing procedure set by their respective manufacturers. Each Product is assigned a unique serial number for tracking purposes throughout its production lifecycle. The testing procedure ensures that the basic functionalities of each Product meet the manufacturer's specifications.

2. Disclaimer of Warranties

LC Acoustics ("C2P") does not warrant that the Products and corresponding software are entirely free of errors. Specifically, C2P does not guarantee that the Products and software will operate without interruption or will be fit for any purpose other than those explicitly specified in the product documentation. All implied warranties of merchantability, fitness for a particular purpose, and non-infringement are expressly disclaimed.

3. Warranty Period and Claims

Warranty Period: The warranty for the Product is valid for a period of one year from the date of purchase ("Warranty Period").

Submitting a Claim: If the Client believes that a Product does not comply with the product documentation published by C2P at the date of purchase, they must notify C2P in writing within the Warranty Period. The notification must include a formal letter along with a copy of the purchase invoice.

Warranty Claim Evaluation: Upon receiving a warranty claim, C2P's engineers will inspect the Product to confirm the presence of any defect. The warranty will only cover defects that are not the result of misuse, unauthorized alterations, or non-compliant handling of the Product. C2P reserves the right to determine, at its sole discretion, whether the defect is covered under this warranty.

4. Remedies

If C2P confirms that the Product is defective and the defect is covered under this warranty, C2P may, at its sole discretion, take one of the following actions:

a). Software Update: Provide a software update that addresses and remedies the identified issue.

b). Product Replacement: Exchange the defective Product for a new or refurbished Product of the same model or a similar model of equal value.

c). Refund: Reimburse the Client for the original purchase price of the Product, minus any applicable taxes, shipping costs, and financial fees.

No other remedies, indemnities, or damages may be claimed in the event of a defective Product. C2P's total liability is limited to the original purchase price of the Product.

5. Exclusions and Limitations

This warranty does not cover:

• Products that have been modified, misused, or operated in a manner inconsistent with the manufacturer's documentation.

• Products that have been damaged by external factors, such as electrical surges, environmental conditions, or unauthorized servicing.

• Any software or firmware updates provided after the Warranty Period, except as otherwise provided by C2P.

6. Transferability

This warranty is non-transferable and applies only to the original purchaser of the Product. The warranty will not extend to any subsequent owner or transferee of the Product.

7. Shipping Costs and Duties

All shipping costs, including return shipping for warranty claims, will be borne by the Client/Customer on a "back-to-base" basis. Furthermore, the Customer shall be responsible for all importation duties, taxes, and any other charges associated with the shipment of the Product to and from the C2P service center.

8. Software Updates and Upgrades

C2P may, at its sole discretion, release software updates or upgrades for the Products to address bugs, provide additional features, or enhance documentation. The provision of software updates or upgrades does not extend the Warranty Period unless otherwise specified in writing by C2P.

9. Limitation of Liability

C2P shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the Product, including but not limited to loss of revenue, data, or profits. The total liability of C2P, whether in contract, tort, or otherwise, shall not exceed the purchase price of the defective Product.

10. Force Majeure

C2P shall not be responsible for any failure to perform its obligations under this warranty due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war, terrorism, or other events of force majeure.

11. Arbitration Clause

Any disputes arising out of or in connection with this warranty, including any questions regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration at the Dubai International Financial Centre (DIFC) Courts in Dubai, United Arab Emirates. The arbitration shall be conducted in accordance with the DIFC-LCIA Arbitration Centre rules.

12. Governing Law

This warranty is governed by and construed in accordance with the laws of [UAE]. Any disputes arising under or in connection with this warranty shall be subject to the exclusive jurisdiction of the courts of [UAE].

13. Final Note

As a customer of C2P, this warranty gives you specific legal rights. You may also have other rights which vary from jurisdiction to jurisdiction. Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages, so the above limitations and exclusions may not apply to you.

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CONTACT US

You may contact us with any questions relating to the Warranty Terms and Conditions by email at contact@call2prayer.info or by postal mail at:

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LC Acoustics Services Co.
P.O. Box 66488
Dubai – United Arab Emirates