1. Definitions

1.1.    “Software” means C2P software applications, scripts, services, configuration files, and related documentation supplied by LCA. 
1.2.    “Products” means hardware items supplied by LCA as part of C2P (e.g., actuators/interfaces, controllers, power supplies, mini-PC/PC host if supplied). 
1.3.    “Third-Party Products” means hardware or software manufactured by third parties (e.g., interface modules such as Yoctopuce-based devices and PC hardware OEM components). 
1.4.    “Back-to-Base (BTB)” means the item must be returned to LCA’s designated service location in Dubai, UAE for evaluation/repair/replacement handling. 

2. Product Quality & Testing

Products undergo manufacturer testing and carry traceable serial numbers. LCA may perform basic commissioning checks as part of delivery/installation where contracted, but LCA does not warrant that Products or Software are entirely free of errors. Specifically, C2P does not guarantee that the Products and software will operate without interruption or will be fit for any purpose other than those explicitly specified in the product documentation. All implied warranties of merchantability, fitness for a particular purpose, and non-infringement are expressly disclaimed.

3. Warranty Period

Unless otherwise stated in the invoice/quotation:

3.1.    Hardware supplied by LCA (Products): 12 months from invoice date. 
3.2.    C2P Software: 12 months from invoice date or for the active paid subscription term (whichever is shorter), unless an SLA states otherwise. 
3.3.    Third-Party Products (PC hardware and / or other relates components): warranty is limited to the original manufacturer’s warranty and RMA terms. LCA’s role is limited to BTB handling/coordination unless LCA explicitly provides an extended warranty in writing.

4. What This Limited Warranty Covers

During the Warranty Period, and subject to Section 6 (Exclusions), LCA warrants that:

4.1.    Software will substantially perform in accordance with the C2P documentation at the time of purchase, when installed/configured by LCA on a supported environment. 
4.2.    Products will be free from defects in materials and workmanship under normal intended use.

5. How to Make a Warranty Claim (RMA Process)

5.1.    Client must notify LCA in writing within the Warranty Period and provide: (i) invoice copy, (ii) serial number(s), (iii) fault description, and (iv) site photos/logs where relevant. 
5.2.    LCA may require remote diagnostics and may request that the Product be returned BTB for inspection. 
5.3.    Warranty coverage is confirmed only after inspection/testing by LCA and/or the manufacturer. Determination of warranty eligibility is at LCA’s sole discretion (and, for Third-Party Products, subject to the manufacturer’s final determination). 

6. Exclusions (Not Covered)

This warranty does not cover, including without limitation:

6.1.    Misuse, neglect, accidents, liquid damage, vandalism, exposure to abnormal environmental conditions, improper power supply/earthing, electrical surges, or operation outside intended specifications. 
6.2.    Unauthorized modification, rewiring, reverse engineering, tampering, attempted repair by non-authorized parties, or use of non-approved parts/accessories. 
6.3.    Failures caused by third-party systems/services (network/Internet/firewalls, cloud services, external controllers, building management systems, third-party software, etc.). 
6.4.    Normal wear and tear, consumables, cosmetic damage that does not affect function, or issues caused by improper installation not performed by LCA. 
6.5.    Data loss, loss of configuration, or any recovery of non-C2P applications. Client is responsible for backups; many OEM PC warranties expressly disclaim responsibility for lost/damaged data/software and uninterrupted/error-free operation.

7. Remedies (Sole and Exclusive)

If LCA confirms a valid warranty claim, LCA will decide the appropriate remedy and may, at its sole discretion, do one or more of the following:

7.1.    Software remedies (C2P Software): provide a correction, workaround, patch, configuration change, or re-installation/redeployment of C2P components reasonably necessary to restore substantial operation.
7.2.    Hardware remedies (LCA-supplied Products): repair the defective Product, replace it with a new, refurbished, or functionally equivalent Product/part, or refund the amount paid for the defective Product/part (excluding any non-refundable taxes, duties, shipping, handling, bank charges, and any other pass-through fees).
7.3.    Third-Party Product remedies: where the claim relates to a Third-Party Product (including interfaces/actuators and any PC hardware), remedies are strictly limited to those made available by the original manufacturer under its warranty/RMA terms. LCA may facilitate the RMA process on a Back-to-Base basis but does not provide onsite repair/replacement unless expressly agreed in writing.
7.4.    No extension of warranty: any repair, replacement, workaround, update, or patch does not restart or extend the Warranty Period, unless LCA confirms otherwise in writing.
7.5.    Exclusive remedy: the remedies in this Section are the Customer’s sole and exclusive remedies for any warranty claim, and LCA’s entire liability for any breach of this limited warranty is limited to the remedies stated above.

8. Back-to-Base Shipping

Warranty returns are Back-to-Base terms of service. Client bears all costs of packaging, shipping, insurance, handling, customs clearance, import/export charges, duties and taxes for transport to/from LCA’s service location (or manufacturer RMA location if instructed by LCA).

9. Software Updates / Upgrade

Updates, patches, or upgrades at LCA’s discretion. Providing updates does not extend the Warranty Period unless LCA confirms in writing. Updates may require supported OS/hardware; compatibility with third-party environments is not guaranteed.

10. Disclaimer of Warranties

To the maximum extent permitted by applicable law:

10.1.    Limited express warranty only. Except for the limited warranties expressly stated in these terms, LCA provides the Products and Software “as is” and “as available” and makes no other warranties or representations of any kind, whether express, implied, statutory, or otherwise.
10.2.    No guarantee of uninterrupted or error-free operation. LCA does not warrant that the Products or Software will be uninterrupted, timely, secure, error-free, or free of defects, or that all errors can or will be corrected.
10.3.    Compatibility and third-party environments. LCA does not warrant compatibility or performance where the Products/Software are used with third-party hardware, third-party software, networks, services, integrations, or environments not supplied or expressly approved in writing by LCA.
10.4.    Implied warranties excluded. All implied warranties, conditions, and terms are excluded to the fullest extent permitted by law, including any implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and any warranties arising from course of dealing, usage, or trade practice.
10.5.    No warranties for third-party products. Any Third-Party Products are warranted (if at all) only by their respective manufacturers/suppliers under their own terms. LCA disclaims all liability for Third-Party Products beyond facilitating the applicable RMA/return process where agreed.
10.6.    Statutory rights. Nothing in this disclaimer excludes or limits any rights or remedies that cannot be excluded or limited under applicable mandatory law.

11. Limitation of Liability

As permitted by law, LCA is not liable for indirect, incidental, special, or consequential damages (including loss of revenue, profits, goodwill, business interruption, or data loss). LCA’s total aggregate liability is capped at the purchase price of the defective item(s) giving rise to the claim.

12.    Force Majeure

LCA is not responsible for failure/delay caused by events beyond reasonable control (including natural disasters, war, terrorism, government actions, supply chain disruption).

13. Governing Law & Dispute Resolution

Governing law: Laws of the United Arab Emirates
Arbitration: Any dispute arising out of or in connection with these warranty terms shall be managed by arbitration administered by the Dubai International Arbitration Centre (DIAC) under DIAC rules, seat Dubai (or DIFC if stated in the contract), language English, one arbitrator unless the parties agree otherwise.

​14.    Statutory Consumer Rights

Nothing in these terms is intended to exclude or limit any mandatory rights/remedies that may apply under UAE consumer protection law where applicable. As a customer of C2P, this warranty gives you specific legal rights. You may also have other rights which vary from jurisdiction to jurisdiction. Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages, so the above limitations and exclusions may not apply to you.

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CONTACT US

You may contact us with any questions relating to the Warranty Terms and Conditions by email at contact@call2prayer.info or by :

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LC Acoustics L.L.C
P.O. Box 66488  | Tel: +971-4-3200770
Dubai – United Arab Emirates